American Express chaos as customers unable to make card payments
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AMERICAN Express customers are unable to make payments after the firm was hit by 'multiple technical problems'.
Hundreds of users reported issues through this morning, with many saying they were unable to access the app, use the website or make payments.
Users also said they were unable to get two-step verification codes sent to them, meaning they couldn't use their account.
One customer tweeted: "Can't log in. Customer service claim it's a system wide upgrade."
Another added: "is website down and not sending those annoying verification codes, making Amex unusable."
Another person tweeted: "Your website and app are all down and asking for one time pins all the time. Sort it out!"
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American Express took to social media to respond to disgruntled customers.
It said: "We are aware that technical difficulties are currently affecting our phone and online Account services. We apologise for any inconvenience caused and thank you for your patience while we work to resolve this."
The firm advised any customers trying to make a payment to do so by bank transfer.
New fraud checks came into force in March and shoppers were warned it could lead to payment issues and their card being declined.
When shopping online, you'll now be asked to provide another form of ID when you checkout such as a password or one-time verification code.
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Your card issuer or bank might send you a passcode via text or call your phone when you're trying to make a purchase.
If you can't provide authentication, the transaction could be blocked after March 14.
We have asked American Express if today's issues are related to these changes.
The Sun has contacted the firm for a comment and we'll update this story when we hear back.
Can I get compensation for a credit card outage?
Unlike telecoms firms, banks and credit card providers are not obliged to automatically issue compensation if they have an outage or technical problems.
You are entitled to make a complaint if you believe you have been left out of pocket because of the issues though.
For example, if you have incurred a penalty fee because you were unable to make a payment, or have gone overdrawn because you didn't receive money you were supposed to.
Each provider has its own complaints procedure, so it's best to start there.
American Express says you should provide your name, phone number and account details as well as any relevant documentation when making a complaint.
You can find out where to direct your complaint using a .
The firm said it aims to resolve complaints within three business days, and will confirm the outcome in writing.
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American Express isn't the only firm that's been struggling today. Hundreds of HSBC customers reported problems this morning too.
Customers have also been disappointed to hear that HSBC is closing more bank branches this year, and Lloyds will shut 60 branches too.
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