Sky broadband goes down leaving hundreds of customers without internet

HUNDREDS of Sky broadband customers were left without internet access after a service crash this afternoon.

Problems started around 5pm this afternoon according to Downdetector, with over 300 people complaining of issues getting online.

Some of the most affected areas appear to be London, Birmingham, Leeds and Manchester.

Of the complaints recorded by Downdetector, 85% were in reference to issues connecting to the internet, 13% down to television issues, and 2% of problems were to do with phone connnectivity.

Angry customers took to social media to complain they couldn’t get online.

“Anyone else in the HG1 area having #sky #broadband issues this evening? Starting to become a bi-weekly thing these days,” one customer tweeted.

Another said: “Anyone else with Sky Broadband having issues with Wifi today? This is the 2nd or 3rd time in like 2 weeks. It’s a joke.”

While another customer said: “Sky broadband not working as it should.”

It’s not the first time Sky customers have been left without internet after an outage.

In December, hundreds were met with an error message warning of a “large outage” on the Sky network.

Other outages have left customers fuming recently.

NatWest and RBS banking apps went down last week leaving hundreds of Brits locked out of their accounts and unable to make payments.

While Nationwide customers were unable to make payments and reported missing wages recently after the bank ran into technical difficulties.

How do I check the service status of Sky?

Broadband issues are frustrating for customers as thousands of people continue to work from home. 

You can  or via the My Sky app.

To find out if you have problems in your area either use the online service checker or sign into the My Sky app.

See our Sky outages guide for more information on how to check your service and if you’re eligible for compensation.

How can I contact Sky and am I entitled to compensation?

If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.

Internet firms usually pay out £8 for each day that broadband and phone service is not repaired after two full days of no service.

The automatic compensation was paused at the beginning of the pandemic but it has since mostly resumed.

In a small number of circumstances your provider might not be able to repay you automatically – for example if the problem requires a home visit and the customer is self isolating.

In that case, you shouldn’t be charge for a service you’re not receiving.