Your refund rights explained after British Airways cancels flights from Heathrow
BRITISH Airways has cancelled all short-haul flights from London Heathrow this morning.
We explain your consumer rights, including whether you can get a refund and how to rebook.
Short-haul flights from Heathrow are cancelled until at least 12pm today, but the airline said it anticipates "further disruption during the day".
In a statement this morning, BA said: "We are extremely sorry that due to the continuing technical issues we are facing we have regrettably had to cancel all short-haul flights from Heathrow today until midday."
It added that long-haul services from Heathrow and all flights at Gatwick and London City Airport are still running.
However it warned that there could be delays.
Here's everything you need to know about the cancellations, including whether you can get a refund.
Can I get a refund if my flight has been cancelled?
BA said you can get your money back if your flight has been cancelled.
But that's only if the delay was BA's fault, instead of "extraordinary circumstances which could not have been avoided by all reasonable measures".
The cause of the technical issues that have led to today's disruption isn't clear yet.
What happens if I've booked a package holiday?
If you booked a hotel, or another extra such as car transfer, through British Airways at the same time as your flights, you might be able to rebook for free.
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If your connecting flight was booked through a separate airline, BA won't be able to help.
You should contact the airline you booked the flight with.
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