Currys PC World shoppers furious after Black Friday orders are cancelled due to glitch

CURRYS PC World shoppers have been left furious after their Black Friday orders were cancelled despite the retailer confirming purchases.

The tech shop has blamed a technical fault for causing some orders to fail even though it had sent confirmation emails.

Prices at the retailer have now returned to what they were pre-sale - and the retailer has not confirmed that it will honour all discounts.

The gaff means customers missed out on taking advantage of Black Friday deals elsewhere, believing they'd already bagged a bargain at Currys.

It comes after customers complained hundreds of pounds were wiped from gift cards even though orders failed during the sale bonanza.

In those cases, Curry's restored the funds to gift cards and allowed shoppers to repurchase the goods at the discounted prices.

The retailer has blamed the same glitch for the latest round of cancelled orders, and customers are now calling for deals to be honoured.

In some cases, Currys did email users to inform them of the cancellations, while other shoppers say they weren't told about the problems until chasing up items that weren't delivered.

One Twitter user vented this week: "Incredibly unhappy @curryspcworld
my husband ordered a television in the black Friday sale, got a confirmation and it was meant to arrive today.

"He's just been told the order never went through due to a "technical fault" and we now need to pay full price."

While another added: "@curryspcworld hey I have got a receipt of my order placed on 24 Nov, and now I got told it's your tech problem so my order wasn't processed, and I was told to reorder with the original price.

"Why can't you honour black Friday deals?"

And a third wrote: "@curryspcworld I have just received my egift refund, due to your web site crashing on BLACK FRIDAY, and the item that I wanted to buy has gone to full price.

"Will you honour the BF deal?"

Currys PC World isn't legally required to honour the deals, but it's worth contacting the firm if you've been affected by the issues.

A spokeswoman for Currys PC World - which is owned by Dixons Carphone - told The Sun it'd treat complaints on a case-by-case basis.

For customers who placed an order between November 25 and December 1 and received an email purchase confirmation only for the order to be cancelled will have the discount honoured, Currys said.

If the items are now out of stock, you'll instead get a 10% discount on a similar product.

The spokesperson added: "We understand the importance of our Black Friday offers to customers and we are very sorry for the disappointment and inconvenience caused by our website glitches.

"Following a detailed investigation we stand by our approach to help customers on a case by case basis.

"We ask impacted customers to contact our customer services team.

"We are also putting in place a webform for cancelled orders which will be live by the end of tomorrow to help those customers affected seek a speedy resolution."

Currys wasn't the only retailer to experience issues on Black Friday as customers queued to get on Boots and Cult Beauty websites.

Meanwhile, PayPal went down for some customers on Black Friday, leaving them unable to access accounts to make payments.

Websites struggled as Brits went on a £2million-a-minute spending spree.