Is Vodafone broadband down? How to check status in your area
HUNDREDS of Vodafone customers are struggling to use their broadband and mobile phones following an outage.
If you've been affected by the issues, we reveal how you can check your service status.
Vodafone has over 17million mobile and internet customers across the UK.
But more than 650 have reported issues this morning (March 11), .
The website said 80% of the problems suffered by customers related to landline internet while 15% had no internet on their phones.
But what happens if you are hit with an outage, and are you entitled to compensation?
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We've created a guide to explain what to do if you find yourself in this situation.
Vodafone down: Is Vodafone experiencing issues today?
Vodafone last went down on March 11 as hundreds of customers reported issues using their landline broadband.
Over 700 users reported issues with the telco company at its peak, according to .
80% of problems related to landline internet, 15% to mobile internet and 5% had no signal at all.
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Vodafone down: How do I check the service status of Vodafone?
The network has a service checker on its website where you can find out if it's your area that is facing problems or just an issue with your device.
You can also subscribe to receive alerts, which tell you if there are any problems and how Vodafone is fixing them.
On the same page, there is also advice and guidance about what to do if you're facing problems.
For Vodafone broadband users, there's a separate page on what to do if you have slow speeds, internet cutting out or you can't connect at all.
How can I complain to Vodafone about a network problem?
Vodafone has a section on its website on how to complain to the network provider if you're unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There's also a live chat service or a form you can fill in.
Am I entitled to compensation from Vodafone?
Depending on your issue, you may be entitled to compensation or an account credit.
The best thing to do is to contact Vodafone and see if it can resolve your problems for you.
Internet firms usually pay out £8 for each day that broadband and phone service is not repaired after two full days of no service.
If you're a mobile customer and you suffer from a lack of service, then depending on the circumstance, you may be entitled to a refund or account credit.
Does Ofcom have rules about mobile outage compensation?
Yes. The telecoms regulator has approved two alternative dispute regulation (ADR) schemes - CISAS and Ombudsman Services: Communications.
Vodafone is a member of CISAS, so it is the organisation to contact if you have unresolved issues with your network.
ADR schemes act as an independent middleman between the service provider and the customer when a complaint can't be resolved.
You must wait eight weeks after contacting Vodafone before contacting CISAS under its rules. It's also free to lodge an application or complaint.
You may receive compensation once CISAS has undertaken an investigation.
An investigation could take up to six weeks.
How can I fix Vodafone network problems?
If you struggle to get to Vodafone, you can try rebooting your mobile.
You can do this by switching it off, waiting 30 seconds, and then turning it back on.
Of course, this will not be guaranteed to fix your connection problems.
If you're an EE customer, here is a guide on what to do if your signal cuts out.
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If you're an O2, GiffGaff, Sky Mobile or Tesco, you should read this guide instead.
And for people concerned about their Virgin Media connection, here is a guide on what to do.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected].
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