Is EE down? How to check the status in your area

HUNDREDS of EE customers have been left unable to make or receive calls this afternoon.

EE is owned by BT Group, which has around 26.8million household customers.

Here's how to check the service status of your area.

We've also explained whether an outage entitled you to compensation.

Is EE down?

As of 12pm on October 28, there were 766 reports of issues from EE customers on DownDetector.

Over half of the customers reporting issues say they had issues with their mobile phone service.

While 30% said they had no signal and a smaller percentage reported having no internet.

EE last saw issues with its service in September when customers were unable to use the internet.

How do I check the service status of EE?

EE has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the EE service update website.

To find out if there are problems in your area, enter your postcode.

How can I contact EE and am I entitled to compensation?

You can get in touch with EE by phone, post or online - see the EE contact website for more information.

You can also speak to EE via its live chat service.

If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

Contact EE to find out what they can offer you.

You may also have the right to leave if you're without service for a sustained period of time.

If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.