Ryanair passengers fear they may have to wait 12 months to exchange vouchers for cash refunds
The low-cost airline - which has grounded 99 per cent of its fleet due to coronavirus - sparked further fury by emailing customers with another change in refund policy.
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Ryanair initially allowed customers to apply for a cash refund at the start of the crisis.
The company then started issuing flight vouchers instead, and told customers cash refunds could only be applied for after the coronavirus crisis had passed.
In its latest email to customers, Ryanair now states that vouchers will be automatically exchanged for cash if they aren't used within 12 months.
The email reads: “You have recently received an email with a voucher code to the value of your original booking.
Is Ryanair operating any flights?
RYANAIR has grounded 99 per cent of its fleet due to the coronavirus pandemic.
The remaining flights are operating on an emergency schedule only for passengers trying to return to the UK.
The majority of flights from the UK are to Dublin or Cork, with European destinations Eindhoven, Lisbon, Budapest and Cork.
Flights from Dublin are predominately to UK airports, although are also flying to Amsterdam, Brussels, Berlin, Cologne and Lisbon.
The current flight schedule is in place until April 30, although this is likely to be extended.
“Please note that this voucher is valid for 12 months and can be used for your future travel plans.
“Please note that if you do not use the voucher before the expiry date you will receive a full cash refund.
“In the event you use the voucher in part, you will also receive the option of voucher for the balance or a cash refund after the expiry date.”
Ryanair then includes a link at the bottom of the email for customers to accept their voucher.
Which? is also advising customers not to click on the email link to accept the voucher, as this could lead to passengers surrendering their rights to a cash refund.
In the unlikely event of Ryanair going bust, a travel voucher would not be financially protected.
Rory Boland, editor of Which? Travel, said: "This latest shift in Ryanair’s refund policy shows blatant disregard for the many customers who have been strung along by the airline while they desperately try to get their money back.
"Ryanair’s repeated attempts to push vouchers on customers who have been clear that they want the refund they are legally entitled to are completely unacceptable.
"It is time for the CAA to get tough with the many airlines openly flouting the law and those playing fast and loose with the rules."
Claim a refund through your debit or credit card
If you're struggling to get your money back from Ryanair, you may have better luck claiming through your debit or credit card provider.
For credit card payments between £100 and £30,000, you can make a claim under Section 75 of the Consumer Rights Act.
To start the process, you need to contact your credit card provider directly and state that you didn't receive the service you paid for.
For debit card payments, or credit card purchases under £100, you might be able to make a claim via the Chargeback scheme.
Claim a refund through your travel insurer
If you have travel insurance, you could also consider making a claim to your provider - but it'll depend on the type of cover you paid for.
You'll also likely have to pay excess to get your cash.
Some insurers also stopped covering coronavirus-related cancellation so check your policy carefully.
When will UK flights resume? Latest update from Jet2, EasyJet, Ryanair and more.
It comes after airports across the UK were warned to be at risk of closing for good as the coronavirus pandemic leaves 90 per cent of flights grounded.
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