Is Virgin Media down? How to check the status in your area
VIRGIN Media can experience outages, leaving customers unable to access essential services such as internet.
Being impacted by an outage can be extremely frustrating, we reveal how you can check your service status.
Virgin Media has roughly 3.2million internet, call, TV or mobile customers in the UK.
If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online.
Plus, you can complain and apply for compensation if the issues are ongoing.
Here's everything you need to know.
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Virgin Media down: Is Virgin Media experiencing issues?
Virgin Media went down today (June 30) leaving hundreds of customers furious.
One customer took to Twitter to vent, they said: "Actually fed up with Virgin Media, it's down more than it's up."
And another raged: "Virgin Media is somehow down again, I don't think it could honestly get worse at this point."
According to over 500 customers reported issues with their landline internet and email service.
It's not the first time Virgin Media has gone down for customers this month.
Thousands of users reported issues on June 19, and prior to that in May, many were left unable to browse the web after the provider suffered an outage.
In the same month, services went down for hundreds of customers and before this 2,000 customers were left without internet.
Before that, at the end of April, thousands were reporting issues in an outage that lasted several hours.
A few days before that more than 1,500 reports were made on DownDetector.
In October last year, hundreds of people were reporting issues with their internet.
The company also had two outages in July and before that in May 2022.
Further reports were made in 2021 when the company had an outage on December 2, with thousands of customers impacted.
Virgin Media customers reported that the service was down on July 7, 2021 too, before it was fixed shortly after.
The broadband had also gone down before that on May 5, 2021 for thousands of customers, leaving them unable to get online.
Virgin Media also went down in 2021 on April 14, March 2, March 3 and March 10 for thousands of customers across the UK.
Virgin Media status: How do I check the Virgin Media service status in my area?
Virgin Media has its own web page where you can find out about any problems in your area.
Just visit the My Virgin update website and enter your postcode.
It will then tell you if there are any issues in your area.
How can I contact Virgin Media?
There are several ways to get in touch with Virgin Media.
See Virgin Media's contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
Am I entitled to compensation from Virgin Media?
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don't come under that same scheme.
We've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.
If you're a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.
To find out if there are problems in your area, enter your postcode.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours' notice, plus you'll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic - you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
What do the lights mean on my Virgin Media router?
This all depends on what type of router you have.
For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working.
You can see examples of more lights and what they mean on the Virgin Media website.
Can I get a free WiFi booster from Virgin Media?
If you're struggling to get WiFi in all the rooms of your home, you should first check if you're in a blackspot area.
You can do this by scanning your room with the free Virgin Media Conncet App.
If you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost.
WiFi Boosters cost £3 extra per month for all other broadband customers who need one.