Iceland limits online orders to elderly, vulnerable and those self-isolating
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ICELAND has limited its online delivery slots to older and vulnerable people as supermarkets struggle to cope with increased demand during the coronavirus crisis.
The frozen food specialist said it wanted to make sure those most in need were able to get essential food as the spread of the virus continues.
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Anyone visiting Iceland’s website is met with a message asking them if they are eligible for the service.
But it is unclear how the retailer would police the system.
“We understand this is a worrying time, but many of our customers are elderly, vulnerable or self-isolating and are unable to get to our stores to buy their essential products,” a statement from the retailer said.
“This means that we're temporarily limiting online orders to customers who are over state pension age, self-isolating and other vulnerable people, such as the disabled.”
For those who aren’t over state pension age and who are able to get to the shops, Iceland said they should not be using home delivery.
You can find your nearest Iceland store .
Iceland's statement continued: “We're working hard to add as many delivery slots as possible, however demand is currently very high.
“Please note that due to continued high demand in our stores, customers may still be missing items in their online orders.
“We'll be in contact to let you know when online deliveries are back to normal.”
Other supermarkets have seen a huge increase in demand for online delivery orders after the Prime Minister urged people to stay at home as much as possible.
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