Virgin Media broadband left hundreds of homes cut off in Hampshire
HUDNREDS of Virgin Media customers were without broadband after a major outage in the Hampshire area.
Homes in Southampton, Portsmouth and Bournemouth complained about a lack of internet.
Virgin Media confirmed it was aware of the issue - which is to do with fibre broadband - and worked quickly to fix it.
On Twitter one customer said: "How long do you recon Virgin will be down for?".
Another added: "Can you buys fix my wifi it's been down for like 20 hours man".
Customers also logged outages on the DownDetector website.
A Virgin Media spokesperson said: “We are aware of an issue affecting services for customers in Southampton and some surrounding areas.
"We are working to fix the issue as quickly as possible and apologise for any inconvenience."
It confirmed at 4.40pm that services had been restored.
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Last month, Virgin Media TV went down during the Six Nations 2020 England Game.
We also reported that Virgin is to give one million customers a free broadband boost this year.
As of June, you can now cancel broadband contracts for free if firms don't fix faults or problems.
Can I claim compensation if my network goes down?
YOU may be able to claim compensation if you’re not getting the level of service that you have been promised, according to regulator .
You will need to give your provider a "reasonable opportunity" to fix the issue before escalating your concerns though.
Where repairs take much longer, for example it takes longer than usual to access a mast site, you may be entitled to a refund or compensation.
If your provider fails to repair fault by a promised time, or you’re unhappy with how long it is taking to fix it, you should follow their formal complaints procedure.
You will be able to find these on the provider's website or through their customer services team.
If your problem is still unresolved after eight weeks, you can escalate it to an independent Alternative Dispute Resolution (ADR) scheme.
To do that, you’ll need to ask your provider for a “deadlock” letter that you will have to show one of the two ADR schemes approved by the watchdog - and .
Your provider will be a member of at least one of them. You can find out which one by using the .