Energy firms will have to pay £30 compensation for switching mistakes
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ENERGY companies that switch you accidentally will have to pay you £30 in compensation from May this year.
Firms will also need to provide automatic compensation if your final bill takes more than six weeks to arrive.
The new rules are being introduced by energy watchdog Ofgem.
They are the latest in a series of compensation changes designed to penalise suppliers who make switching mistakes.
The last raft of regulation came in on May 1, 2019, and introduced lots of other £30 compensation payments for different errors.
For instance, it introduced penalties for suppliers failing to alert a customer who has been switched accidentally or agree on a mistaken switch within 20 days.
Since the regulations were introduced last year, customers have already received £700,000 in payments.
The £5 will be paid into your bank account within 120 days of completing the switch. *Prepayment meter customers will receive a £5 Amazon voucher. Open to those 18 and over. UK residents only. Click here for full T&Cs. News Group Newspapers Limited has a brand partnership with Switchcraft.
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