Best and worst energy firms for customer service revealed

NPOWER has come bottom of the list of gas and electricity suppliers for the SEVENTH year running in a survey on customer satisfaction.

Ovo Energy topped the Which? survey, which sees the "Big Six" continuing to languish in the bottom half on key measures such as value for money and customer service.

2

The watchdog asked almost 9,000 people to rate their provider on customer service and complaints handling, value for money, accuracy and clarity of bills and whether they feel the company helps them to save money.

Npower managed a score of just 44 per cent, but the other big six companies once again fell below many small suppliers with E.ON achieving 57 per cent, followed by British Gas and SSE (56 per cent), EDF Energy (55 per cent) and Scottish Power (50 per cent).

Ovo achieved a customer score of 78 per cent, followed by newcomer Places for People Energy (76 per cent), Ebico (75 per cent) and Flow Energy (73 per cent).

RELATED STORIES

CHECK YOUR BILLS

Energy firms owe households £1BILLION in overpaid bills - are you owed a refund?

WINTER FREEZE

Half of the ‘big six’ energy firms to freeze prices...but only for customers who 'already overpay'

LIGHTS OUT

GB Energy Supply goes bust affecting 160,000 customers as small gas and electricity firm blames 'rising costs'

HIT FOR SIX

Rip-off power firms face crackdown as Phillip Hammond promises to investigate the Big Six energy giants

Small suppliers Good Energy (66 per cent) and M&S Energy (55 per cent) slipped eight and nine places in the table respectively.

Electric Ireland (80 per cent) came top out of the suppliers in Northern Ireland, followed by Budget Energy (76 per cent).

However no supplier scored highly enough to be awarded the Which? recommended provider status.

Which? Magazine editor Richard Headland said: "Yet again we have found the Big Six energy firms performing poorly and smaller suppliers leading the way when it comes to customer satisfaction.

2

"Larger suppliers need to urgently up their game in line with smaller providers.

"Energy companies should now be doing much more to genuinely engage their customers who are stuck on these poor-value deals. If nothing is done, then the energy companies will have no-one to blame if the Government and the regulator have to step in to ensure this market starts working for consumers."

Which? found that customers with the Big Six could save an average of £330 a year by moving to the cheapest dual fuel deal on the market this winter.

We pay for your stories! Do you have a story for The Sun Online news team? Email us at [email protected] or call 0207 782 4368