Half of shoppers don’t know their Black Friday consumer rights – Take our quiz to find out if you do
Over half of Brits don't have a clue whether refund rights differ online and in the high street
THE aftermath of a sales frenzy like Black Friday can leave even the most enthusiastic bargain hunter empty pocketed and brimming with regret.
What’s worse is that over half of Brits don’t have a clue when it comes to knowing what their refund rights are.
In a Which? survey of over 2,000 people, only one in ten realised that refund rights online are different from those in the high street.
Refund and exchange rights differ in terms of timeframes and whether or not the item in question is faulty or you’ve just changed your mind about wanting it.
There are plenty of websites offering advice on refunds including , and sites.
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Take The Sun Online’s ‘Know your rights’ refunds and returns quiz to test your mettle ahead of Black Friday:
1. When shopping online, how long do you have to change your mind if you decide you don't want the item?
A. 10 days from when you receive the order
B. 7 days from when you receive it
C. 14 days from when you receive it
2. When shopping in stores, how long to you have to return an item if you change your mind?
A. 7 days
B. Unless an item is faulty, it's up to the return policy of that store
C. 28 days
3. What item might be excluded from a shops' refund policy?
A. Personalised key ring
B. Flowers
C. Adele album on CD
4. Your rights when buying on eBay vary depending on whether you buy an item through a successful bid or at a 'Buy Now' price?
A. True
B. False
5. If you buy an item online and it is faulty, do you have to pay to return it?
A. Yes
B. No
Answers to rights and refunds quiz
1. Answer: C.
Consumer Contract Regulations mean that you have 14 days from when you receive an item to return it.
2. Answer: B.
You are only entitled to a refund if the item is faulty. Refunds and exchanges are at the discretion of the shop and they may have their own policy. For example, many shops will exchange or refund items up to 28 days after you purchase it.
3. Answer: A, B & C
Most retailers will accept non-faulty returns as long as items are unused and in perfect condition with their undamaged original packaging. But there are some exclusions, for example, if an item is perishable, personalised or a CD, DVD or computer software that has been opened.
4. Answer: True.
eBay is not the same as an online shop, instead it acts as a marketplace where you can buy from a wide range of individuals or online traders. If you buy an item from an individual then it must be 'as described to you', whereas from a business you could get a refund if it's faulty or if you change your mind up to 14 days after you receive it. More info on
5. Answer: B.
If your goods are faulty then any terms and conditions that sate you must cover the cost of returning an item do not apply. Ask the company to pay for this.