Woman issues warning to avoid popular rug cleaning device as she claims it left ‘musty smell’ and DRENCHED underlay
Other people insisted Kayla had used the machine wrong, and that's why everything was so soaked
A WOMAN has issued a word of warning after using a popular rug cleaning device she claims left a “musty smell” and drenched her underlay.
Kayla said that when she first used the Rug Doctor machine, she was thrilled with the results, which she called “amazing“.
But she then realised that the carpets were taking a while to dry – and claims she also noticed a “musty smell” in her home.
So Kayla decided to lift back the carpet, and found it was “soaking underneath”.
“This is obviously where the smells coming from because the underlay is just soaking wet,” she sighed, as she showed what looked to be the drenched underlay
She explained that she had decided to take a small section at a time, to try and “dry out the underlay” – “just to try and save it”.
“I don’t even know at this point,” Kayla said, before she told people not to “get one” of the machines after her apparent failed experience with it.
She added in the video caption: “Do not use a rug doctor! this is what it has done to my carpet/underlay!”
On the , pros from the company explain that the speed at which a carpet dries after using the Rug Doctor “depends on ventilation to the room, whether the room is unheated and the outside temperature”.
If all those factors are at the optimum levels, they estimate it would take around two to four hours to dry.
“The machine vacuums up about 80% of the water it dispenses on to the carpet,” they added.
And the response to Kayla’s video in the comments section was mixed, with some people admitting they’d had similar fails when using the machine.
In fact, several of the comments came from carpet professionals, with one writing: “I’m a carpet fitter and I tell people to avoid carpet cleaners as the damage its does.
“It takes the scotch guard completely off the carpet that protects it.”
As another added: “I tell customers this every day!”
“I think once washing the carpets, they are never the same,” a third said.
“Mine have always smelt damp afterwards.”
“I had a company do mine it started smelling after a week,” someone else said.
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“They came back and redid it, made it worse and I had to renew carpet in the end.
“Learnt my lesson. I should have done more research.”
However, others claimed it was Kayla’s “user error” that had led to the carpet being “oversoaked” and the water going down to the underlay.
“Never had a problem,” one wrote.
“I went over the carpet with an empty tank to dry the carpet.”
“This is user error,” another said.
“You need to go over loads of times to make sure you’re getting all the excess water out.”
“I’ve used a rug doctor endless times and never had this issue,” a third insisted.
When contacted for comment, a spokesperson for Rug Doctor said: “Rug Doctor has a thorough and robust process to investigate any complaints we receive.
“Machines will always be functionality tested as part of our investigations.
“The customer in question is yet to contact us. If they wish to do so, we will investigate this issue with the same high standards all our rental enquires receive.”