SUPERMARKET SWEEP
Walmart reveals major $85million update to stores – and many customers can now take advantage of a whole new service
WALMART has revealed more than a dozen of its stores will be updated as part of an $85million project.
Bosses at the retailer say more self-checkout lanes will be available and customers will be able to advantage of features such as Walmart Pay, improving their experience.
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Officials have revealed that 14 stores across Ohio, including in cities such as Cleveland, will be upgraded, WKYC reports.
Customers will be able to take advantage of the new self-checkout machines that are being installed, but there will be more manned tills.
Shoppers will be able to use Walmart Pickup - a tool that allows customers to order their groceries online before heading to their local store to collect them.
Staffers bag the items so patrons do not need to leave their cars.
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Walmart bosses hope the changes will “create an updated experience for customers”, saving them “time and money”.
New lights and signage will be installed and bathrooms will be modernized, revealed.
Adonis Clark, the Regional General Manager at Walmart, said: “Our local stores have never been more important to the way we serve customers today and, in the future.
“These investments will make it easier for our stores and associates to get customers what they want, when they want it.”
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Walmart is also upgrading three of its stores in Puerto Rico with up-to-date technology.
Bosses plan to add more self-checkout points, as well as roll out curbside pick-up.
Walmart's Public and Government Affairs Director Ivan Baez told : "This year, we started revamping the stores in Carolina, Fajardo, and Cayey."
He expects the stores to be completely revamped within the next two months.
'COMPLETELY REVAMPED'
Baez told the outlet that the same stores will also begin offering curbside pick-up options.
The company's goal is to have all 18 locations in Puerto Rico offer curbside pick-up within the next five years.
An additional $34million will be invested in other locations next year to continue revamping stores.
Walmart is investing in self-checkout technology at a time when lawyers have advised against using the machines.
Lawyer Carrie Jernigan has recommended shoppers should only use the self-checkout for smaller purchases.
Customers have been encouraged to keep their receipts and take their time while scanning groceries.
The lawyer categorized shoppers caught out by self-checkout into three groups.
She said: “The first group of people getting charged with shoplifting using the self-checkout are people going into the stores with the intent to steal.
“The second group of people catching this charge, I will call the theft-by-mistake.
"These are the people that I genuinely think just forgot to scan an item."
Jernigan continued: "It is usually something that was on the bottom rack of the cart or say a DVD that has slid under the purse, and when they are walking out, asset protection stops them.”
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She also warned that using the self-checkout machines could cost shoppers thousands of dollars.
But, lawyers have offered tips to customers that are wrongly accused of shoplifting.
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