The Sun Savers FAQ
UPDATE:
What is Sun Savers?
Sun Savers is here to put a big smile on your face by rewarding you with FREE £5 cash to spend how you like. You can get your trotts on a fiver for every 28 codes you scan or enter. You could even save up to £60 a year - no porkies.
JOINING AND LOGGING ON
How can I join Sun Savers?
It is super easy to become a member, you just have to enter a unique Sun Savers code from The Sun newspaper and sign up via the Sun Savers app (available to download on iOS or Android only) or by
Is it free to join Sun Savers?
Absolutely. There is no cost to get involved - hooray! But you do need to purchase The Sun newspaper to collect and enter your unique Sun Savers code of course.
Why do I have to enter my bank details?
So we can reward you with cash! We need your bank details so we can transfer your cash to you once you have reached 28 codes and are ready to cash out. There is also an option for you to cash out via PayPal if you wish.
I’ve forgotten my password, what do I do?
Whoops! Simply click and follow the instructions to create a new one.
How can I change my address, and other details?
Head over to the area on the app, where you can update your email address, bank details, mobile number, screen name and account password. Our Live Chat team can help you update your home address.
Why can’t I use the app when I am outside of the UK?
We’re pleased you’re still with us away from home, but Sun Savers is only available to members in the UK only, and cannot be viewed by non UK residents or UK residents overseas I’m afraid. But don’t worry, you have 5 weeks to enter your codes so you can wait till after your holiday!
I have a problem with the Sun Savers app, who should I speak to?
Oh no! Hopefully you won’t come across any problems, but if you do have an issue or query about the app, our team will be happy to help.
Why do I have a Sun Savers reference number and what is it used for?
Your reference number is unique to you and helps us assist with questions that you may have.
How do I unsubscribe to Sun Savers emails?
If you unsubscribe, you’ll be missing out on all of our bonus code emails as well as helpful tips and info, so it’s best to stick with us! But you can change your preferences and opt out of receiving emails by using the opt-out link at the foot of our emails.
I don’t want to be part of Sun Savers - How do I remove my details?
The best thing about Sun Savers is there is no fee or obligation to participate. But if you want to leave us, you will need to call our Customer Service team to take your details off our database. Standard charges from your phone line may apply. Let us know why want to leave us by posting on our Forum.
ABOUT SUN CODES
Every day, we print a unique Sun code that sits either within or on the back page of The Sun newspaper. Once you collect and enter 28 unique Sun Savers codes, you will be eligible to claim your £5!
If you're in Scotland, find our unique code inside the paper (usually on page 12), if you're in England, find your unique code on the back page.
How can I use Sun codes for Sun Savers?
- Collect a unique Sun Savers code every day from the newspaper. Only one code from each dated paper can be entered.
- Each unique Sun code needs to be scanned or manually entered on the Sun Savers app or on the - don’t forget, you’ll need to register.
- Once you’ve entered your 28th unique code, you’ll get your hands on £5 cash!
What is a bonus code?
It's simply two codes for the price of one. When we're feeling generous, we sometimes put bonus codes in the paper. This means that when you scan or enter your unique bonus code from the paper, it will credit your account with two codes, rather than just the one.
Do I have to collect 28 Sun codes within a month?
No you don’t, the total 28 codes needed to earn £5 cash do not have to be collected within a month. But remember, each unique code must be entered within 5 weeks or it will expire. If you don’t bank any codes for 12 months, all codes that are in your Sun Savers account will be removed - so remember to keep scanning your codes.
My Sun code isn’t working!
Oh no! There are several reasons why your code might not be working.
- The code has expired. If the code is not entered after five weeks, it will expire and won’t be able to use it
- Sun codes can only be scanned/entered once. Check you haven’t already entered that code
- Your finger has slipped and you’ve entered the wrong code - give it another go!
- You can’t enter more than one code from newspapers that are printed on the same day, try a code from tomorrow’s paper
If your Sun Savers code is still not working, please contact our Live Chat team through the
Where do I find the Sun code?
If you're in England, you'll find your unique code on the back page of The Sun. If you're reading The Scottish Sun, you will find your unique code printed inside the paper (usually on Page 12) every day and will contain a mix of letters and numbers.
REDEEMING CODES & CASH
How long can I save up my cash for, do I have to cash out by the end of the year?
There's no limit to how much cash you can save up in your Sun wallet. Any money you keep in there will stay safe forever, until you're ready to splash out on that 'Sunny' day.
Do I have to take all of my money out in one go?
Definitely not. £5.00 is the minimum amount needed to cash out. If you have over £5 in your Sun wallet, then you can choose however much you want to take out by using the (-) or (+) buttons on the cash out page.
When and how do I claim my money?
You will receive £5 for every 28 unique codes you enter. Once you have entered 28 codes, you can claim your cash by clicking on the ‘cash out’ button in the app. Your bank details will be required.
How long do I have to wait for the money to go into my account?
It should normally take up to six working days. If there is a bank holiday it may take up to 10 days for the money to be in your account.
My codes / balance has gone?
Codes that have been held on your account for one year without being redeemed will be forfeited and cannot be redeemed. We will email you to let you know that you need to enter a code, you must action this within 30 days.
DOWNLOADING THE SUN SAVERS APP
Do I have to download the app to use Sun Savers?
Nope, we have a brilliant website too. Downloading the app is a quick and easier way to enter and scan your codes on the go. But if you don’t want to download the app, you can sign up and collect codes via .
Will I need wifi to be able to enter my codes?
To be able to use the app, you will need either a wifi, 3G or 4G connection. If you're unable to access any of these networks, you will need to wait until you get service to enter your codes or cash out.
Where can I find the privacy policy for Sun Savers?
To see our privacy policy, click .
Where can I give feedback?
Ratings are reviews are more than welcome on the App Store or on Google Play. We also encourage you to feedback and comment on our forum, which you can find here.
Sun Savers is The Sun's brand new loyalty club and we’re busy developing it to make it better for you. We’d be really grateful for any feedback you have. (Please avoided using any swear words or inappropriate language!) Thanks a bunch.